One of my properties actually has a secondary policy because of both size and a second kitchen. Three properties have Optional Coverage for septic systems, in ground well pumps and in ground pool. I submitted a claim for system failure of pool pump. The claim was denied. According to the Choice Home Warranty technician the claim was denied for multiple reasons all of which the technician tried to assure the claim adjuster were NOT the reasons for the failure. Choice Home Warranty advised me they would consider a second opinion by a licensed pool company and the total cost of inspection and opinion must be borne by me. I did that. The second company affirmed the opinion of the initial company. The claim was still denied. When I requested on numerous occasions for a written denial I finally received a statement claiming they denied the claim due to "lack of routine maintenance. " That is not the reason for the failure and can be certified by the two pool companies. 1 Select Service Call Fee/Deductible. Each time a independent service technician is scheduled and dispatched to Your home, You will be required to pay the Select Service Call Fee in the amount of $ Dollars. You will be required to pay the Select Service Call Fee regardless of whether all or part of the claim is granted, excluded, limited or denied by Select. You will be required to pay the Select Service Call Fee once the Independent Service Technician begins travelling to your home, a separate service call fee will be charged for each issue, regardless of whether you are able to provide access to your home for the independent Service Technician or if you cancel the appointment while the independent Service Technician is travelling to your home. Additional charges may apply to the Select Service Call Fee. The Select Service Call Fee, which must be paid at the time and place or appointment, shall be paid by You to the Independent Service Technician or directly to Select, at Select's option.
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